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Submit simple tickets gives no ticket reference code PROJECT:TICKETTYPE:ID (3.4.4)

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02 Sep 2013 21:21 #1 by Rexeh
Submit simple tickets gives no ticket reference code PROJECT:TICKETTYPE:ID (3.4.4) was created by Rexeh
When making a simple ticket, no ID is created for the ticket based off the

Project Code
Type Type Code
Count

Normally this would be something along the lines of

ABC-DEV-1

However on creating a simple ticket... this is being created as --1,--2 etc
Attachments:

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03 Sep 2013 16:17 #2 by babynus
Replied by babynus on topic Submit simple tickets gives no ticket reference code PROJECT:TICKETTYPE:ID (3.4.4)
This seems to be a bug.
Ticket #1184 recorded
Babynus
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04 Sep 2013 10:48 #3 by Rexeh
Replied by Rexeh on topic Submit simple tickets gives no ticket reference code PROJECT:TICKETTYPE:ID (3.4.4)
Just to add... this is actually a global bug and affecting everything in the system.

Is there a likely patch for this?

Creating tickets as TICKET TYPE 1 then changing to TICKET TYPE 2 is leaving all those tickets with TICKET TYPE 1 codes on them.

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05 Sep 2013 19:38 #4 by babynus
Replied by babynus on topic Submit simple tickets gives no ticket reference code PROJECT:TICKETTYPE:ID (3.4.4)
Yes, there is a parameter in global parameter screen "change reference on type change".
Ther is also an administration function that allowd to update reference for "Tickets".
Babynus
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