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Tickets treatment delay

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07 Oct 2016 10:10 #1 by c.pache
Tickets treatment delay was created by c.pache
Hi !
I have noticed something : when I change urgency on a ticket, initial due date is changed in regard of the creation date, not the current day.
Exemple, I changed the urgency to the highest level. The creation date is july 27, the due date becames july 28. I think it should be today's date + 1, october 8 (october 10 in this case where october 8 is not a business day in my company).

Don't you think this behavior could be better ? Or configurable ?

Thanks by advance for your answer.

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10 Oct 2016 17:36 #2 by babynus
Replied by babynus on topic Tickets treatment delay

when I change urgency on a ticket, initial due date is changed in regard of the creation date, not the current day.

Of course, when you have committed treatment delay, it is between reception to treatment (fixing or else).
So due date is alwas calculated from creation date.

Onterwise, I would change urgency of my tickets every day, and would never be late. :evil:
Babynus
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