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ProjeQtOr free project management software - [SOLVED] Best method to plan support hours contract - ProjeQtOr
 

[SOLVED] Best method to plan support hours contract

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05 Feb 2020 19:14 #1 by rakoun
Best method to plan support hours contract was created by rakoun
Hello,

I am testing "projeqtor" for a few month and I think it is a good project management tools.
I have a question.
In my company we sell support hours to our customers.
This hours are decreased when the customer phone us. We would like to plan this support hours for the whole year.
Presently we create a Projet name "Support" and in that project, an activity that we call, for example "40 hours support". Our goal is to integrate this support hours in our employee workload. Our goal is to have an estimation of our employee workload that integrates those support hours.
What is the best way to do that in projeqor?

Regards,

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06 Feb 2020 17:02 #2 by rakoun
Replied by rakoun on topic Best method to plan support hours contract
Nobody can help me?

Regards,

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06 Feb 2020 17:49 - 06 Feb 2020 17:53 #3 by alainforma
Replied by alainforma on topic Best method to plan support hours contract
HI,
There is not best way. Projeqtor follows the way you want to work.
You can use special mode of planification for an activity to take into account the planned workload as recurent day by day of weeks or regular beetween two dates.
Or, You can use tickets linked to an activity defined as "planninga ctivity" , workload on ticket will decrement workload already planed on this activity.
Anyway, i am not sure to have understood your need, please let us know.
Last edit: 06 Feb 2020 17:53 by alainforma.

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06 Feb 2020 17:52 #4 by rakoun
Replied by rakoun on topic Best method to plan support hours contract

alainforma wrote: HI,
..
Or, You can use tickets linked to an activity defined as "planninga ctivity" , workload on ticket will decrement workload already planed on this activity.


Thank you that is what I want :)?

Regards,

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06 Feb 2020 17:54 #5 by alainforma
Replied by alainforma on topic Best method to plan support hours contract
GOOD ENJOY PROJEQTOR :-)
The following user(s) said Thank You: rakoun

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