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The account is locked

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24 Jul 2020 05:49 #1 by eh
The account is locked was created by eh
Hello,
after creating a new user, I can't log in with my credentials. I have the message :
"Ce compte est verrouillé. Veuillez contacter votre administrateur".
Translation in englich :
"That account is locked. Please contact your administrator".
Can you help me ?
Have a nice day,
Éric HOFFMANN
ProjeQtOr V 8.5.2 on a shared hosting

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27 Jul 2020 09:01 - 27 Jul 2020 09:02 #2 by babynus
Replied by babynus on topic The account is locked
Just access the user and verify that "locked" is not checked :
If user is re-locked, it means someone (or some process) is trying to connect with wrong password.
Babynus
Administrator of ProjeQtOr web site
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Last edit: 27 Jul 2020 09:02 by babynus.

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27 Jul 2020 09:50 #3 by eh
Replied by eh on topic The account is locked
Thanks for your answer.
In my install, I only have one admin account. The error message appears when I want to connect with this account. So I can't access in Projector.
Is it possible to unlock an account directly in the DB ? If yes, wich table ?

My Install : 8.5.2 on a shared hosting.
Éric HOFFMANN
ProjeQtOr V 8.5.2 on a shared hosting

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28 Jul 2020 09:23 #4 by babynus
Replied by babynus on topic The account is locked
Update table "resource"
update resource set locked=0 where id=1
Babynus
Administrator of ProjeQtOr web site

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