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closed rules from "receive tickets from emails"

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17 Dec 2020 16:52 #1 by Yannobi
closed rules from "receive tickets from emails" was created by Yannobi
Hi,

I don't understand why my "rules" created inside "receive tckets from emails" closed themselves after a few days (i don't no the delay)

Is there an explanation to this desactivation ?

Rules creatad are "used" one or two times in the month and i must check there activation often to be sure that the workflow of ticket is effective

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17 Dec 2020 17:23 #2 by babynus
Replied by babynus on topic closed rules from "receive tickets from emails"
You should see the reason on the right part, history of tickets created.
It may be because IMAP mailbox was not available, so it's cloded to avoid successive failures
It may be because number of mails received is over max number per hours
Babynus
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