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26 Mar 2021 13:40 #1 by rmiroff
file attached was created by rmiroff
ello
Can you tell me why I can file XLS documents as an attachment but I cannot download them (attached a capture)
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27 Mar 2021 17:11 #2 by babynus
Replied by babynus on topic file attached
Please explain what you do and what you get.
Any error in ProjeQtOr log file ?
Any error in browser console ?
Babynus
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29 Mar 2021 09:43 #3 by cabourg
Replied by cabourg on topic file attached
Hi, I've the same problem.
I just upgraded from Version 8 to 9.0.6.

Description : The attached file (pdf in this case) can be previewed through the pdf viewer, but when I click on the arrow in order to download the file, nothing happens
And also in order to reply to your 2 questions :
* No error in the ProjeQtor log file : It's not detected as an error... means nothing appears in the log file
* No error in the browser console (chrome) : In the attached screenshot, you can see on the bottom left that Projeqtor find the correct path of the file 

Thanks in advance for your suport

 
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29 Mar 2021 15:53 #4 by babynus
Replied by babynus on topic file attached
Very strange you can see preview, but not download for same attachment.
In fact both should work or both should fail, not one work the other fail.

But I'm quite certain it is migration issue.
In mos cases the issue is due to migration with new copy for new instance, without recopying local files (attachments, documents,....)

Check location of attachment files : location as defined on global parameters and corresponding directory on system.
Check for existing sub-folder containing attachment_n° where n° is id of attachment. It should contain the file.
Check rights on folder and on file (PHP user must have read rights)
 
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29 Mar 2021 19:29 #5 by cabourg
Replied by cabourg on topic file attached
Thanks @ babynus  for your reply.
I find it very strange as well.
Regarding your checklist please find below in red  the result :

Check location of attachment files : location as defined on global parameters and corresponding directory on system.  location  in the server and declared on global parameters are the same 
Check for existing sub-folder containing attachment_n° where n° is id of attachment. It should contain the file. #65 in the GUI =  Folder named attachment_65 and the file is inside 
Check rights on folder and on file (PHP user must have read rights) In order to be sure, I apply a chmod 777 for folders and files 


But if it helps, I tried  the folowing 
- click right when I select the arrow Download 
- open the link in a new tab
.... And you know what ? the download starts and the file is saved in the local PC

 

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29 Mar 2021 19:36 #6 by babynus
Replied by babynus on topic file attached
Try and clean your browser cache ;)
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