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Custom fields in mail templates

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11 Feb 2023 11:12 #1 by almarena-it
Hi there,

I have added custom fields for Contacts using the screen customization plugin. One of then is the contact firstname : field name = contactFirstname.
Is there a way to use this custom field in the mail templates especially for tickets ? If so, could you tell how to proceed ?

Thank for all and have a good week-end.

Regards,

Olivier

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11 Feb 2023 13:58 #2 by babynus
Hi,
It is the magic of our termplates.
You'll be able to use custom fields as any standard field.
For instance, I added lastName on Contact screen.
And I'm have to use contact.lastName in TemplateReport, as show by help for available fields
 

Babynus
Administrator of ProjeQtOr web site
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11 Feb 2023 14:06 #3 by almarena-it
Babynus,

Thank you for your answer, but it is not in template reports that I want to use those customs fields but in mail templates, for ticket events.

Is there a way to do this ? Thanks.

Olivier

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12 Feb 2023 13:36 - 12 Feb 2023 13:36 #4 by babynus
Unfortunately email template is not as complete.
For a Contact template, you may get custom fields on contact.
But for a Ticket templace, you may only have ID and NAME of contact, no other field on Contact (even standard one) is available.

Babynus
Administrator of ProjeQtOr web site
Last edit: 12 Feb 2023 13:36 by babynus.

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