The planned hour for the activity for the resource is 0 hours. However, when the resourse put the real hours (3 hours) for that activity in the ticket which is connected to the activity, the real time of the entire project became more than 12 thousand hours. How is it even possible?
Maybe check the real data...
if there are 12,000 hours of information, they are surely there.
There is a difference between what you fill in on the tickets and on the activity.
For a planning activity, where the tickets are linked to an activity, the actual workload indicated on the activity takes into account the workload of the activity AND ALL the tickets attached. The load displayed therefore does not necessarily correspond to all of your tickets.
Of course I have checked all tickets. That s why I attached screenshots. The real time is 3 hours but in the assignments section its shows that the person had been working for 12949.7 hours. Moreover, overall hours for the project are increased for that amount
I didn't say to check the tickets. I said to check the real data... so the imputations.
That's why I have attached screenshots.
And your captures are useless since we cannot make the link between the real which is indicated for the activity and what was informed on a ticket... reread what I explain above. They are not the same data...
The actual time is 3 hours but in the assignments section it shows that the person worked for 12949.7 hours.
tickets + "maybe" work on the activity
In addition, the overall hours of the project are increased by this amount
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