Hi,
If link Ticket using "planning activity" then it is impossible to close activity because system complaining that there is ticket which is not closed (see attachment).
Is it right behavior?
I believe the standard way is just opposite - ticket should not be allowed to be closed until activity is not closed.
Regards,
Evgueni
Planning activity can be link to several tickets.
Any ticket can be closed without having to close the activity.
The activity cannot be closed unless all tickets linked are closed.
No, it is not designed this way.
Planning activity is the global point to gather work for several tickets, and be able to plan some activity for tickets that are not known yet, so it comes firts.
It is for instance used to plan some "maintenance" activity. You know you'll have to work on tickets, but don't know the tickets yet.
I think you mismatch with an activity that you could link to ticket, for instance copying ticket into activity, the ticket being the "origin" of the ticket.
we use it right in the way as described by Babynus. We collecting and linking Tickets to one Activity. In some caes it might be the case, a Tickets is rejected, but the remaining Tickets and work has to be performed with the Activity. But an Activity should have closed or done all linked Tickets, before Activity is closed.
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