Hi,
I suggest that MySQL databases should be created with collation utf8mb4_unicode_ci instead of utf8_general_ci.
First, why utf8mb4 instead of utf8?
- utf8 can lead to data loss (truncated data)
- utf8 can lead to critical security issues (see more in the link at the bottom)
- it supports all of Unicode which is required in a worldwide project such as ProjeQtOr to fully support asian languages for example, and also emojis
Then, why _unicode_ci over _general_ci?
- _unicode_ci is better at sorting (you will see almost no differences in languages such as English or French but this should be helpful in other languages, such as German).
- _general_ci has however slightly better performances
What can be done?
1. Make new ProjeQtOr installations utf8mb4 by default if MySQL is selected and MySQL/MariaDB version >= 5.5.3 (released more than 6 years ago). In prerequisities, you can still require MySQL v5+ but you should recommand v5.5.3 or higher.
2. utf8mb4 is backwards compatible with utf8 so existing databases can be migrated if MySQL/MariaDB version >= 5.5.3 (released more than 6 years ago)

Edit: Ask the administrator to make a full backup before this step.
When MySQL database is in utf8mb4, connect with SET NAMES 'utf8mb4';
You can complete your reading with
mathiasbynens.be/notes/mysql-utf8mb4
It explains why you should use utf8mb4 and how to migrate.
I hope I convinced you,
Thanks for reading,