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ProjeQtOr free project management software - Send alert for expired tickets - ProjeQtOr

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Send alert for expired tickets

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24 Mar 2021 18:58 #1 by pakkes
Hi.
I was wondering if there is a possibility to send several alerts for an expired ticket based on a rule.
As I understand it, the use of unit indicators is based on the due date of a ticket. However, I would like to send alerts / emails even after the due date has expired. For example, every 12 hours for the first 5 days, then once a day until the ticket is closed. Is there such a possibility?
If such a possibility does not exist, I would find it very interesting ...
Many thanks for all your constant and daily commitment to this huge wonderful project.

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24 Mar 2021 19:07 #2 by babynus
Have a look at Notifications !

Babynus
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24 Mar 2021 21:55 #3 by pakkes
Wow! ... I've forgotten to see in this section. Really impressive!!!
Just a question: where can I find the list of allowed words? I've looked into the guide and found nothing. May you please help me with this list?
Many thanks

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25 Mar 2021 09:27 #4 by babynus
For eack field you've got a "helper" section to help you add allowed words.

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25 Mar 2021 09:56 #5 by pakkes
Many thanks!
One last question: helpers add words prepended by ${...} while inline help and manual refer to #{...}. Just to be double sure, is ${....} the correct choice?
Regards.

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25 Mar 2021 10:07 #6 by babynus
The code generated by helpers is the good one.
If my remenbering is correct, first version (contribution from community member) used #{...} format.
We replaced with ${...} as this format is used everwhere else (when required) in projector (email templates, mail titles, ...)

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