Structuring the system to work for us

Ok understood - As a software company, we also see your point of view, no paying for a free product means no priority which is completely fair.

We are very eager to jump onto this tool ASAP, currently Mantis is being used as project/management tracking which is very stressful.

Assuming tickets link correctly to the activities once this saving operation is done, we should be ok from then to function correctly.