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Can't paste mail body with pictures in "result" of a ticket or activity

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04 Aoû 2023 11:21 - 04 Aoû 2023 11:23 #1 by MagicBuzz
Hello,

We are using version 10.2.3

When I create a ticket or an activity, I can copy/paste a mail body (from Zimbra web mail) in the description field.
It keeps font styles and pictures.

When I reply to the mail, or the customer send me another mail, I can't copy/paste its body in the "result" of my ticket or activity: pictures are lost.
Though I can manually paste a picture in the result field (from the windows screenshot tool) by example.
I can copy/paste the mail body in a new note too. We have the problem only with the result field.

It is a known bug? Is there a parameter I did set by mistake? Is it fixed in 10.4 ?

Thanks in advance,
Sylvain
Last edit: 04 Aoû 2023 11:23 by MagicBuzz.

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04 Aoû 2023 11:39 #2 by babynus
It is not a bug, it is a specific behavior of you mail client.
Description and result fields use CK Editor, wich is a powerfull text editor, working in the browser : it means all data is HTML formatted.
So
- if you copy / paste some HTML data where images are links to remote images, it may work fine.
- if you copy / paste some HTML data where images are base64 encoded html data, it may work fine
- if you copy / paste some data where images are links to images stored on your computer, it won't work
In that last case, you'll have to manually copy / paste each image so that is it correctly imported to the server by the CK Editor field.

Babynus
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