This is the limit of free support : there is no commitment on delays for answers.
Sometimes you'll get answers in few hours, sommetime it will take several days, and it could be weeks.
Just recognise the difference between posting a question which nobody answered (which is a normal and common case in open source projects) and not being able to even post a question because account is held
indefinitely.
Since this forum is the "one and only" possibility to any feedback I would suggest that you at least communicate this in a clearly visible place:
"Fresh registrations need to be manually enabled, and this may take several weeks, please be patient. Your posts will be stored and will be published after your account is enabled: no need to post repeatedly."
The problem is not that it takes a long time but that
it is not clear that it may take a long time, and it's not visible whether the registration is even accepted, or the posts are accepted, or not.
I think I have already seen - in the last few decades - a few community feedback systems, ranging from IRC through email to various web forums and clearly communicating for the new users what to expect is beneficial for the stress level of everyone.
That would'nt have changed anything.
Lucky for me that it have.
Maybe this could be instructive for other newcomes : if you don,'t get an answer, you don't have to post twice, this won't change anything. Just wait until someone can deal with your post.
Yes, please! Do communicate this in visible and obvious places. Would have saved us a lot of characters.
We treat in priority support requests from clients who paid for professional support, so when number of requests is high on that side free support must wait a bit.
That works well this way, no problems with that.
Though you may have noticed that I have reported a bug, and I do not expect a solution from you (I can simply scratch the test project), so basically I try to help you to fix problems for your paying customers.
And I do this free of charge (in fact, this is the way I "pay" for the system, with my time spent on debugging, or trying to help you fix the problem).