Ticket on project close ( or archived )

Hello

there he possibility of having a status archived (but not closed) so I can assigned tickets on this project.
Or is it possible to assigned a ticket to a customer and not a project.

Tuonoman

Hi Tuonoman,

basically you can define every status you would like to have. We for example have a status called 'backlog'. This status has to be incorporated in your workflow afterwards.

We have always requests / Tickets, where the project is unclear on the first attempt. Here we defined a dummy project to which the request is assigned. The customer is linked to field requester. We we are able to select every request by customers in this way.

I hope this helps a bit.

Regards,

Klaus

hi climb4fun

How to create this status ?

Regards

1. Parameters - list of values - status
2. Check current available status to see how it works.
3. Press button 'create new status'

At this point of time you can press F1 key for more details.

OK I'll do it more often F1, before asking questions.