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Ticket-Mail with attachment leads to brocken ticket

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26 Nov 2021 07:07 #1 by RoBra81
Hallo,
I created a mail address for recieving tickets and all works fine until the first user added an attachment to his ticket mail. This mail created something like a ticket with id, type, name, state and responsible as far as I can see within the tickets overview. But when selecting the ticket, the detail screen stays empty and I'm neither able to change the state nor do something else with this ticket (copy, delete, ...). Now I don't know how to get rid of this broken ticket - I think I have to delete it within the database?

Ronny

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26 Nov 2021 15:13 #2 by Flou
Hello,

what is the configuration of your access right for ticket ?
Have you an message on the detail screen ? If you do not have a message have you an error on your log files ?
 

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29 Nov 2021 11:25 #3 by RoBra81
Hello,
seems as it has nothing to do with the attachment because I was able to create a ticket with attachment. But I was able to reproduce the problem by forcing the user to create another ticket with (the same) attachment which leads to the same error. I will attach two screensots and a part of the logfile.

Ronny
Attachments:

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29 Nov 2021 11:54 #4 by Flou
Hello,

it looks like you are on an old version of projeqtor, which version are you in?
Try upgrading to the latest version of projeqtor and see if it's fixed.

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29 Nov 2021 11:56 #5 by RoBra81
One other hint I found out: the ticket creation fails with one specific attachment: the user attached an email to his email which on principle works. But maybe there is something strange within the attached mail (it contains a longer mail history with several footers, embedded images and tables, ...).

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29 Nov 2021 11:57 #6 by RoBra81
Okay, I'm on 9.3.1 and didn't find any hintwithin change log so I didn't update until now. I will give it a try...

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