I'm OK for the reports, the real work from tickets have been taking in activity.
But Why the real work from the ticket are not sum in real work for activity (and count for the cost), and the real work from ticket are not add in tab of assignment by resources ?
Why the real work from the ticket are not sum in real work for activity
It is counted, directly on the activity.
and count for the cost
You're right, work for tickets is not adding corresponding cost.
This is a planned evolution.
and the real work from ticket are not add in tab of assignment by resources
It is, but only as real work. Planned work on ticket is not "added" to assignment, nor left work.It works the other way round.
When you have some ticketed activity, you defined the work planned for a given period. Then you can book time for resources to work on the tickets that you don't know yet.. Then, when resource work on ticket, it enters real work, and if the ticket is linked to a Planning Activity, the real work on the ticket is counted on the activity and substracted from left work of the activity.
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