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ticket screen has not displayed anything

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25 Aug 2023 20:35 #1 by NoCompagnie
ticket screen has not displayed anything was created by NoCompagnie
For a few days the ticket screen has not displayed anything. However, my tickets are clearly visible in the simplified tickets screen. We tried to update to version 10.4.4 but got the same problem. How to correct this? Are the data corrupted?
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25 Aug 2023 21:23 #2 by babynus
Replied by babynus on topic ticket screen has not displayed anything
Do you have errors in log file or in browser console ?
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28 Aug 2023 14:52 #3 by NoCompagnie
Replied by NoCompagnie on topic ticket screen has not displayed anything
There is no error in the browser and there is the same problem with any browser. As for the logfile, where can we find it and what is it called. Is this the one?
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28 Aug 2023 19:15 #4 by babynus
Replied by babynus on topic ticket screen has not displayed anything
Location is defined in your parameters.php file.
default is projeqtor/files/logs (1 file per day)
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28 Aug 2023 21:00 #5 by NoCompagnie
Replied by NoCompagnie on topic ticket screen has not displayed anything
Hi,
I believe you didn't notice the attached log file.

2023-08-25 14:11:06.201 ***** ERROR ***** [V9.2.2] Error on SqlElement to get 'parentActive' for Class 'Module' : field 'parentActive' not found in Database.

2023-08-25 14:11:06.201 ***** ERROR ***** [V9.2.2] Error on SqlElement to get 'notActiveAlone' for Class 'Module' : field 'notActiveAlone' not found in Database

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29 Aug 2023 09:16 #6 by babynus
Replied by babynus on topic ticket screen has not displayed anything
Possibly you have another application on same server that overrides class Module.
Try and isolate Projeqtor.
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