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ProjeQtOr free project management software - Comment fonctionne l'automate de récupération d'email afin de mettre à jour les tickets - Page 2 - ProjeQtOr
 
 

Comment fonctionne l'automate de récupération d'email afin de mettre à jour les tickets

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13 Jan 2014 18:52 #7 by Martin
Replied by Martin on topic Comment fonctionne l'automate de récupération d'email afin de mettre à jour les tickets
Hi again

Here a print screen after trying IMAP commands...
We see that's INBOX is the good one...

Really strange
Attachments:

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13 Jan 2014 19:42 #8 by babynus
Replied by babynus on topic Comment fonctionne l'automate de récupération d'email afin de mettre à jour les tickets
Seems correct.

Are your emails in /INBOX or /INBOX/Test ?
Babynus
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14 Jan 2014 09:26 #9 by Martin
Replied by Martin on topic Comment fonctionne l'automate de récupération d'email afin de mettre à jour les tickets
Hello,

I tried to place them in both, but they arrive in th INBOX one

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14 Jan 2014 10:01 #10 by babynus
Replied by babynus on topic Comment fonctionne l'automate de récupération d'email afin de mettre à jour les tickets
Could you try to change filter ot search mails.
In /model/CRON.php, line 482 :
$mailsIds = $mailbox->searchMailBox('UNSEEN UNDELETED');

Try to change filter to 'UNSEEN' or 'ALL'.

Important, to take changes into accound, be sure to stop and retart the CRON in the administration screen.
Babynus
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14 Jan 2014 11:04 #11 by Martin
Replied by Martin on topic Comment fonctionne l'automate de récupération d'email afin de mettre à jour les tickets
I tried with "UNSEEN", same story, in the log I have a line that mailbox is empty

I tried with 'ALL' last line in the log is that the cron has bee started, but no more line that the mailbox is empty :(
But nothing is updated in the ticket

I did the stop and start of the cron

I don't know how to interprete these results

Thanks for your help

M

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14 Jan 2014 11:42 #12 by babynus
Replied by babynus on topic Comment fonctionne l'automate de récupération d'email afin de mettre à jour les tickets
So, next step is, with filter "ALL", to add some debugging lines.

First, set $debugLevel=3; in your parameters.php file

Then, add debugging lines. For instance, line 492 :
$body=$mail->textPlain;
debugLog($body);
You'll then be able to see which messages are retrieved, and maybe understand why they are not correctly treated.
Babynus
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