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ProjeQtOr free project management software - Comment fonctionne l'automate de récupération d'email afin de mettre à jour les tickets - Page 3 - ProjeQtOr
 
 

Comment fonctionne l'automate de récupération d'email afin de mettre à jour les tickets

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14 Jan 2014 12:39 #13 by Martin
Replied by Martin on topic Comment fonctionne l'automate de récupération d'email afin de mettre à jour les tickets
In $body there is nothing
but in $bodyHtml there is something...

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14 Jan 2014 13:21 - 14 Jan 2014 13:22 #14 by babynus
Replied by babynus on topic Comment fonctionne l'automate de récupération d'email afin de mettre à jour les tickets

In $body there is nothing
but in $bodyHtml there is something...

That's <hy your messages are not treated : only $body is parsed.

Does what is in $bodyHtml correspond to your message to be treated ?
Babynus
Administrator of ProjeQtOr web site
Last edit: 14 Jan 2014 13:22 by babynus.

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14 Jan 2014 14:34 #15 by Martin
Replied by Martin on topic Comment fonctionne l'automate de récupération d'email afin de mettre à jour les tickets
Yes!

I tried to add $body =$bodyHtml, but did not succeed. :(
Seems that the HTML code is not clean like plain text

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14 Jan 2014 14:54 #16 by babynus
Replied by babynus on topic Comment fonctionne l'automate de récupération d'email afin de mettre à jour les tickets
Yes, it's a bit more complex.

Here is just a try for a fix : unzip joint file (with folder) into /external.
Then make a small change in /model/Cron.php, from line 492, this way :
$body=$mail->textPlain;
		$bodyHtml=$mail->textHtml;
		if (! $body and $bodyHtml) {
			include_once '../external/html2text/html2text.php';
			$body=convert_html_to_text($bodyHtml);
		}

Start / stop the Cron so that changes are taken into accound and try again.
Babynus
Administrator of ProjeQtOr web site
Attachments:

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14 Jan 2014 18:12 #17 by Martin
Replied by Martin on topic Comment fonctionne l'automate de récupération d'email afin de mettre à jour les tickets
First, I would like to thank you for your involvement!

I have another type of error now :(

2014-01-14 16:03:22 ===== TRACE ===== Cron started at 14/01/2014 16:03:22
2014-01-14 16:03:23 ***** ERROR ***** ERROR *****
2014-01-14 16:03:23 ***** ERROR ***** on file '/var/www/html/projectorria/external/html2text/html2text.php' at line (30)
2014-01-14 16:03:23 ***** ERROR ***** cause = DOMDocument::loadHTML(): Namespace prefix o is not defined in Entity, line: 52
2014-01-14 16:03:23 ***** ERROR ***** ERROR *****
2014-01-14 16:03:23 ***** ERROR ***** on file '/var/www/html/projectorria/external/html2text/html2text.php' at line (30)
2014-01-14 16:03:23 ***** ERROR ***** cause = DOMDocument::loadHTML(): Tag o:p invalid in Entity, line: 52
2014-01-14 16:03:23 ***** ERROR ***** ERROR *****
2014-01-14 16:03:23 ***** ERROR ***** on file '/var/www/html/projectorria/external/html2text/html2text.php' at line (30)
2014-01-14 16:03:23 ***** ERROR ***** cause = DOMDocument::loadHTML(): Namespace prefix o is not defined in Entity, line: 53
2014-01-14 16:03:23 ***** ERROR ***** ERROR *****
2014-01-14 16:03:23 ***** ERROR ***** on file '/var/www/html/projectorria/external/html2text/html2text.php' at line (30)
2014-01-14 16:03:23 ***** ERROR ***** cause = DOMDocument::loadHTML(): Tag o:p invalid in Entity, line: 53
2014-01-14 16:03:23 ***** ERROR ***** ERROR *****
2014-01-14 16:03:23 ***** ERROR ***** on file '/var/www/html/projectorria/external/html2text/html2text.php' at line (30)
2014-01-14 16:03:23 ***** ERROR ***** cause = DOMDocument::loadHTML(): Namespace prefix o is not defined in Entity, line: 60
2014-01-14 16:03:23 ***** ERROR ***** ERROR *****
2014-01-14 16:03:23 ***** ERROR ***** on file '/var/www/html/projectorria/external/html2text/html2text.php' at line (30)
2014-01-14 16:03:23 ***** ERROR ***** cause = DOMDocument::loadHTML(): Tag o:p invalid in Entity, line: 60
2014-01-14 16:03:23 ***** ERROR ***** ERROR *****
2014-01-14 16:03:23 ***** ERROR ***** on file '/var/www/html/projectorria/external/html2text/html2text.php' at line (30)
2014-01-14 16:03:23 ***** ERROR ***** cause = DOMDocument::loadHTML(): Namespace prefix o is not defined in Entity, line: 63
2014-01-14 16:03:23 ***** ERROR ***** ERROR *****
2014-01-14 16:03:23 ***** ERROR ***** on file '/var/www/html/projectorria/external/html2text/html2text.php' at line (30)
2014-01-14 16:03:23 ***** ERROR ***** cause = DOMDocument::loadHTML(): Tag o:p invalid in Entity, line: 63
2014-01-14 16:03:23 ***** ERROR ***** ERROR *****
2014-01-14 16:03:23 ***** ERROR ***** on file '/var/www/html/projectorria/external/html2text/html2text.php' at line (30)
2014-01-14 16:03:23 ***** ERROR ***** cause = DOMDocument::loadHTML(): Namespace prefix o is not defined in Entity, line: 68
2014-01-14 16:03:23 ***** ERROR ***** ERROR *****
2014-01-14 16:03:23 ***** ERROR ***** on file '/var/www/html/projectorria/external/html2text/html2text.php' at line (30)
2014-01-14 16:03:23 ***** ERROR ***** cause = DOMDocument::loadHTML(): Tag o:p invalid in Entity, line: 68

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14 Jan 2014 19:05 #18 by babynus
Replied by babynus on topic Comment fonctionne l'automate de récupération d'email afin de mettre à jour les tickets
It seems your htmlBody is not a well formed HTML document.

Could you post (or send to me) an example of what you retrieve as $bodyHtml ?
Babynus
Administrator of ProjeQtOr web site

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