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ProjeQtOr free project management software - [SOLVED] Creating Tickets by email doesn't work - ProjeQtOr
 
 

[SOLVED] Creating Tickets by email doesn't work

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27 Apr 2022 07:59 - 24 May 2022 06:22 #1 by RoBra81
[SOLVED] Creating Tickets by email doesn't work was created by RoBra81
Hello,

I'm using V9.5.3 and sent an email with subject "Warum geht das nicht" to create a ticket within ProjeQtOr. Unfortunately the ticket was not created (which worked in the past). The ProjeQtOr logfile says (containing parts of my subject after "concerning"):

2022-04-27 07:52:40.756 ----- DEBUG ----- User corresponding to email address is #5
2022-04-27 07:52:40.756 ===== TRACE ===== Could not retreive response (empty response) from 'r.brandt@emaxx.com' mail concerning arum #eht
2022-04-27 07:52:40.756 ----- DEBUG -----


Could you please have a look on that?

Thanks in advance
Ronny
Last edit: 24 May 2022 06:22 by RoBra81.

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27 Apr 2022 10:10 #2 by Arkhanje
Replied by Arkhanje on topic Creating Tickets by email doesn't work
Hello

We have made changes to password encryption.
Try entering the password for this box again, this should fix the problem

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27 Apr 2022 10:15 #3 by RoBra81
Replied by RoBra81 on topic Creating Tickets by email doesn't work
Unfortunately that didn't work - same problem...

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28 Apr 2022 09:17 #4 by babynus
Replied by babynus on topic Creating Tickets by email doesn't work
Hi,

Message is clear : system could not identify answer.
Just replying without adding text will insert no note.
Also note that message is expected "before" original message.
Babynus
Administrator of ProjeQtOr web site

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28 Apr 2022 09:39 #5 by RoBra81
Replied by RoBra81 on topic Creating Tickets by email doesn't work
I don't want to reply to an existing ticket. I have a ticket system for creating new tickets by mail - that worked long time but now (I think since upgrading to 9.5) it's not working any more...

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28 Apr 2022 10:00 #6 by babynus
Replied by babynus on topic Creating Tickets by email doesn't work
Hi,

ProjeQtOr can now integrate answers to mails send by the system in mailbox defined to enter new tickets.
Maybe your email is formatted in a way that is understood by the system as answer to existing mail.
Could you please post an exemple of email sent ?
Babynus
Administrator of ProjeQtOr web site

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