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ProjeQtOr free project management software - [SOLVED] How to setup so a reply to an email from ProjeQtor gets attached to the activity or ticket - ProjeQtOr
 

[SOLVED] How to setup so a reply to an email from ProjeQtor gets attached to the activity or ticket

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10 Nov 2015 04:57 #1 by iconic
How to setup so a reply to an email from ProjeQtor gets attached to the activity or ticket was created by iconic
I absolutely love this program.

I am trying to find a way, so that if you reply to an email received from ProjeQtor, the reply gets attached to the correct activity or ticket so that there is a history of the reply emails specific to that activity or ticket.

Is this possible? If so, how do I get it working?

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10 Nov 2015 08:58 #2 by babynus
Replied by babynus on topic How to setup so a reply to an email from ProjeQtor gets attached to the activity or ticket
Yes, it is possible.
You have to configure the IMAP mailbox for the "reply to" email address.
Look at Global Parameters in the IMAP part, and user user manual [F1] for help on how to configure parameters.
Babynus
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22 Dec 2015 23:20 #3 by iconic
Replied by iconic on topic How to setup so a reply to an email from ProjeQtor gets attached to the activity or ticket
Hi There,
I thought this was solved, but none of the emails are actually being saved in the activities.

Here are my IMAP settings, so I am not sure what I am doing wrong?

Your help would be greatly appreciated.
Attachments:

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23 Dec 2015 00:48 #4 by babynus
Replied by babynus on topic How to setup so a reply to an email from ProjeQtor gets attached to the activity or ticket
First, "email input check cron delay" is set to -1 : this disables the feature.

Also, imap host must be defined as an IMAP mailbox (see user manual).
For instance : {imap.gmail.com:993/imap/ssl}INBOX
Babynus
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23 Dec 2015 00:52 #5 by iconic
Replied by iconic on topic How to setup so a reply to an email from ProjeQtor gets attached to the activity or ticket
Thank you for the quick reply.

What is the default setting for "email input check cron delay" that I should put.

The user manual only refers to gmail IMAP mailbox. For a non-technical person, like myself, it makes it very difficult to know what to put here. Is there any more detailed instructions/information I can have to help me work out how to define it?

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23 Dec 2015 02:13 - 23 Dec 2015 23:48 #6 by iconic
Replied by iconic on topic How to setup so a reply to an email from ProjeQtor gets attached to the activity or ticket
I have tried to create the host connection string, but it still doesn't seem to work. Here is a copy of the string

{vps-***-***.***.***.com:993/imap/ssl}***@***

Is this the way it is meant to be displayed
Last edit: 23 Dec 2015 23:48 by iconic. Reason: Protect Company Server Host String.

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