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ProjeQtOr free project management software - [SOLVED] How to setup so a reply to an email from ProjeQtor gets attached to the activity or ticket - Page 2 - ProjeQtOr
 

[SOLVED] How to setup so a reply to an email from ProjeQtor gets attached to the activity or ticket

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23 Dec 2015 09:14 - 24 Dec 2015 01:37 #7 by babynus
Replied by babynus on topic How to setup so a reply to an email from ProjeQtor gets attached to the activity or ticket

What is the default setting for "email input check cron delay" that I should put.

seconds between each chack of the mailbox. 60 for a check every minute.

The user manual only refers to gmail IMAP mailbox. For a non-technical person, like myself, it makes it very difficult to know what to put here.

The user manual gives the example I gave.

Is there any more detailed instructions/information I can have to help me work out how to define it?

You can find detail at the php imap_open instruction : php.net/manual/fr/function.imap-open.php

Is this the way it is meant to be displayed

No, it would rather be :
{***-***-***.***.***.***:993/imap/ssl}INBOX
Babynus
Administrator of ProjeQtOr web site
Last edit: 24 Dec 2015 01:37 by babynus.

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23 Dec 2015 12:27 #8 by iconic
Replied by iconic on topic How to setup so a reply to an email from ProjeQtor gets attached to the activity or ticket
It still does not seem to work for me. I don't know what I am doing wrong. The php link you sent me was in French. After a while I worked out how to show it in english, but this is more for the technical savvy.

I am not sure what to do here now. Your further assistance would be appreciated.

I have checked the username, I have checked the password, but it just doesn't work. When I reply to an email that came from ProjeQtor, my reply does not get attached to that specific activity in the notes section.

Please help as this would be a very useful feature for me, if I can get it working.

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23 Dec 2015 13:36 #9 by babynus
Replied by babynus on topic How to setup so a reply to an email from ProjeQtor gets attached to the activity or ticket
Important step : after configuration change, you need to STOP and START the CRON process...
Did you do it after each test ?

Also set debugLevel to 3 in parameters.php file (re-STOP/START CRON process)
You should get extra information in log file.
Babynus
Administrator of ProjeQtOr web site

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23 Dec 2015 14:01 #10 by iconic
Replied by iconic on topic How to setup so a reply to an email from ProjeQtor gets attached to the activity or ticket
I didn't know i had to do this. Thank you for the instructions. How/where do i stop and start the Cron job?

Where do I find the parameters file.

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23 Dec 2015 14:03 #11 by babynus
Replied by babynus on topic How to setup so a reply to an email from ProjeQtor gets attached to the activity or ticket

How/where do i stop and start the Cron job?

On Administration screen

Where do I find the parameters file.

Default location is /files/config, but you should have changed it.
Location is defined in /tool/parametersLocation.php
Babynus
Administrator of ProjeQtOr web site

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23 Dec 2015 14:39 - 23 Dec 2015 23:50 #12 by iconic
Replied by iconic on topic How to setup so a reply to an email from ProjeQtor gets attached to the activity or ticket
I have all that you said and it is still not working. I have attached the log file here.
Last edit: 23 Dec 2015 23:50 by iconic. Reason: Protect Company Server Host String.

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