[SOLVED] Gestion of Ticket

- create automatically a new ticket when you receive a mail on the address Cette adresse e-mail est protégée contre les robots spammeurs. Vous devez activer le JavaScript pour la visualiser.

updating of a ticket when their his a response to the address Cette adresse e-mail est protégée contre les robots spammeurs. Vous devez activer le JavaScript pour la visualiser.

I can't launch Cron directly in Projeqtor, but i can launch it directly on my lodging. What is the file which is launch by cron ?

For the first reponse, is it possible to affect automatically to a project by defaut associated to a contact. After, the manager can reaffect the demand to the right project.

or the second question : I don't know how i can find the IMAP Server Address like you define for GMAIL. An idea ?

I use Projeqtor like this :
- Projects define for an entity with multiple projects
- One project name's Assistance for open tickets. Then i can affect ticket by project or stand in Assistance project to define if it's an assistance in the helpdesk contract or if it's a new project.
That's why i purpose this solution to manage new ticket from entering mail.

For the second point, i didn't arrive to configure to update automatically ticket by mail. you can see my parameters in this attach file.