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[SOLVED] Gestion of Ticket

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10 Déc 2015 09:26 #13 by ericzen
Replied by ericzen on topic Gestion of Ticket
Sorry Babynus, but i have a last question :
When someone answer with mail response, i didn't receive as administrator or responsable, a mail to inform that a new note has been added. Is-it normal or have i something wrong in my parameters ?

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10 Déc 2015 16:30 #14 by babynus
Replied by babynus on topic Gestion of Ticket
It is normal.
You may have an alert if you configure Email on Event for new note.
Babynus
Administrator of ProjeQtOr web site

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11 Déc 2015 10:27 #15 by ericzen
Replied by ericzen on topic Gestion of Ticket
Thanks Babynus.

And at least, thank you for this amazing work !

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12 Déc 2015 14:23 #16 by ericzen
Replied by ericzen on topic Gestion of Ticket
Sorry babynus,

But with the option email for all changes i don't have any notification by mail when a new note is added via mail.

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12 Déc 2015 15:09 #17 by babynus
Replied by babynus on topic Gestion of Ticket

ericzen wrote: Sorry babynus,

But with the option email for all changes i don't have any notification by mail when a new note is added via mail.

All changes does note include note add.
You must add specific event "new note"
Babynus
Administrator of ProjeQtOr web site

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14 Déc 2015 14:09 #18 by ericzen
Replied by ericzen on topic Gestion of Ticket
Sorry Babynus,

Even if i create a new rules for ticket with only new note, when i answer to a request by responding to receipt mail, the new note was inserted to the ticket but no mail was send to the different persons associated to it.

What's wrong ? I have a mail when i insert a new note manually.

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