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ProjeQtOr free project management software - [SOLVED] Gestion of Ticket - Page 2 - ProjeQtOr

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[SOLVED] Gestion of Ticket

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07 Déc 2015 14:19 #7 by ericzen
Replied by ericzen on topic Gestion of Ticket

babynus wrote: I understand your way of working, but target solution must ba available for everybody.

I know but it would be a first approch that can be used by many users i think.
Is it possible i create a plugin to have this functionnality ?

Configuration seems correct.
But maybe you just did not start CRON : it is the CRON that will reguliarly check incoming mails.
Start CRON in Administration screen...
If it still does not work, check Log file, you may have hints.


CRON is started.
I've tested my connexion with a script that permit to test imap-php (attached) and my parameters seems ok. I don't understand because i've no error in the log file.
Attachments:

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07 Déc 2015 14:25 #8 by babynus
Replied by babynus on topic Gestion of Ticket

I've tested my connexion with a script that permit to test imap-php (attached) and my parameters seems ok. I don't understand because i've no error in the log file.

Do you have at least CRON logs in the log file ?
Babynus
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08 Déc 2015 13:44 #9 by ericzen
Replied by ericzen on topic Gestion of Ticket
Here's my CRON logs
Attachments:

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08 Déc 2015 14:15 - 08 Déc 2015 14:15 #10 by ericzen
Replied by ericzen on topic Gestion of Ticket
So I've find what is wrong and I don't know if it's normal.
In my mail, i've a mail non attached to a Ticket. So it blocks the integration of the other mails.
Is-it normal ? Because, if you have a person that send you a mail on this address which is not associate a ticket, all mail will be blocked.

You didn't have answer to the ability to develop a plugin for integrate a new demand as e new ticket.

Thanks for your help.
Last edit: 08 Déc 2015 14:15 by ericzen.

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09 Déc 2015 17:36 #11 by babynus
Replied by babynus on topic Gestion of Ticket

So I've find what is wrong and I don't know if it's normal.
In my mail, i've a mail non attached to a Ticket. So it blocks the integration of the other mails.
Is-it normal ? Because, if you have a person that send you a mail on this address which is not associate a ticket, all mail will be blocked.

Issue recorded as Ticket #1892
Babynus
Administrator of ProjeQtOr web site

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09 Déc 2015 17:41 #12 by babynus
Replied by babynus on topic Gestion of Ticket

You didn't have answer to the ability to develop a plugin for integrate a new demand as e new ticket.

This already exists as Ticket #1048
Babynus
Administrator of ProjeQtOr web site

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