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No, but it's planned in Ticket #1048.- create automatically a new ticket when you receive a mail on the address This email address is being protected from spambots. You need JavaScript enabled to view it.
Yes, it works.updating of a ticket when their his a response to the address This email address is being protected from spambots. You need JavaScript enabled to view it.
Please explain a bit better.I can't launch Cron directly in Projeqtor, but i can launch it directly on my lodging. What is the file which is launch by cron ?
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So have to define a default project (and this should be not mandatory), as possibly contact could be affected to several projects (so this link is not valid).For the first reponse, is it possible to affect automatically to a project by defaut associated to a contact. After, the manager can reaffect the demand to the right project.
In global parameters.or the second question : I don't know how i can find the IMAP Server Address like you define for GMAIL. An idea ?
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I understand your way of working, but target solution must ba available for everybody.I use Projeqtor like this :
- Projects define for an entity with multiple projects
- One project name's Assistance for open tickets. Then i can affect ticket by project or stand in Assistance project to define if it's an assistance in the helpdesk contract or if it's a new project.
That's why i purpose this solution to manage new ticket from entering mail.
Configuration seems correct.For the second point, i didn't arrive to configure to update automatically ticket by mail. you can see my parameters in this attach file.
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