Automatically logged out at first connection

Hello,
We have a strange things when connecting for several people,
Some users are automatically logged out for they first connection.With this message :

 

Nothing in the log, we can see the connected and disconnected :

2023-10-31 11:45:42.003 ===== TRACE ===== NEW CONNECTED USER 'axxx.xxxx'
2023-10-31 11:45:53.034 ===== TRACE ===== DISCONNECTED USER 'axxx.xxxx'
2023-10-31 11:46:15.636

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DEBUG

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loginCheck : current db version = 'V10.4.4'
2023-10-31 11:46:15.641

---

DEBUG

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User->authenticate('axxx.xxxx', 'xxxxxxxxxxxxxxxxxxx')
2023-10-31 11:46:15.642

---

DEBUG

---

User->authenticate : LDAP authenticate
2023-10-31 11:46:15.908 ===== TRACE ===== NEW CONNECTED USER 'andre.dacosta'

Any Idea ?
Regards,

Hi,
I do not have the information about, the number of people concerned by the subject.
But I have at least 2 people who have the phenomenon regularly.

no specific profil.

After a long period of non-use of the projector (>2.3 hours). This message appears when logging in. he restarts the connection immediately afterwards and it goes through.

more log below
regards,2023-11-07 14:05:20.416

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DEBUG

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loginCheck : current db version = 'V10.4.4'
2023-11-07 14:05:20.419

---

DEBUG

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User->authenticate('xxx.xxx', 'TwCwpBA2SmX7ZKeewmFFGVTfUR0Kdyoi')
2023-11-07 14:05:20.420

---

DEBUG

---

User->authenticate : LDAP authenticate
2023-11-07 14:05:20.596 ***** ERROR ***** [V10.4.4] ERROR *****
2023-11-07 14:05:20.597 ***** ERROR ***** [V10.4.4] on file '/var/www/vhosts/open366.courbon-software.com/httpdocs/model/UserMain.php' at line (1606)
2023-11-07 14:05:20.598 ***** ERROR ***** [V10.4.4] cause = ldap_bind(): Unable to bind to server: Invalid credentials
2023-11-07 14:05:20.600

---

DEBUG

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loginCheck : unidentified incorrect authentification
2023-11-07 14:05:20.601 ===== TRACE ===== Login error for user 'xxx.xxx'
2023-11-07 14:05:25.686

---

DEBUG

---

loginCheck : current db version = 'V10.4.4'
2023-11-07 14:05:25.689

---

DEBUG

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User->authenticate('xxx.xxx', 'XQEPQxU2SmWFD4WSmUZ0pXze8DOvOLEecvY=')
2023-11-07 14:05:25.691

---

DEBUG

---

User->authenticate : LDAP authenticate
2023-11-07 14:05:25.861 ===== TRACE ===== NEW CONNECTED USER 'xxx.xxx'

Yes, I had setup a disconnection, but I disabled it 2-3 days ago and I have the same phenomenon