View ProjeQtOr On SourceForge.net
ProjeQtOr - Project Management Tool
Support us on Capterra
OIN - Open Invention Network
ProjeQtOr free project management software - Tickets created by input mailbox get initial state "Copied" - ProjeQtOr
 
 

Tickets created by input mailbox get initial state "Copied"

More
10 Jan 2024 08:14 #1 by RoBra81
Hello,

since update to version V11.1.1 the tickets created by input mailbox are getting the initial state "Copied" which in my opinion isn't correct.

Thank's
Ronny

Please Log in or Create an account to join the conversation.

More
10 Jan 2024 10:36 #2 by Arkhanje
Hello

We do not reproduce.
The tickets received in the email box are in the first state of the workflow "recorded" and not in the "copied" status.
Did you have any update problems? Did you have any errors in the logs?

Please Log in or Create an account to join the conversation.

More
10 Jan 2024 12:04 #3 by RoBra81
I had no problems during update and no error within the log. I can't find a state "copied" within our configuration (I think it's an internal state) and since we use german interface with translated states, we don't have a state or workflow "recorded". Workflow used for tickets is "Default" and first state (ID 1) is "angelegt".

Please Log in or Create an account to join the conversation.

More
11 Jan 2024 19:16 #4 by babynus
It seems there is an issue.
We create on status "copied" to store followed before moving to status recorded.
But if option 'add recipient to followers' is not checked, the ticket is kept in status "copied".
Will be fixed

Babynus
Administrator of ProjeQtOr web site

Please Log in or Create an account to join the conversation.

Moderators: babynusprotion
Time to create page: 0.043 seconds

Cookies settings

×

Functional Cookies

Ce site utilise des cookies pour assurer son bon fonctionnement et ne peuvent pas être désactivés de nos systèmes. Nous ne les utilisons pas à des fins publicitaires. Si ces cookies sont bloqués, certaines parties du site ne pourront pas fonctionner.

Session

Please login to see yours activities!

Other cookies

Ce site web utilise un certain nombre de cookies pour gérer, par exemple, les sessions utilisateurs.