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ProjeQtOr free project management software - [SOLVED] Random user problem -- recreate a new ressource or reset an account - ProjeQtOr
 

[SOLVED] Random user problem -- recreate a new ressource or reset an account

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28 Dec 2024 13:58 #1 by GLTmalo
Hello,
I am a projector administrator in my company, and I encounter the following case : 
  • A user changes the status of a ticket. The change does not occur, the ticket remains in its original state but despite this a notification about this change of state is sent as if the state had changed. 
  • This issue is random and only for this user and no other user in my application has this problem with the same or different profile.
    So I assume it’s user-related.
According to my analysis, this change of status is not recorded in the tables tickets, history ...=> SQL update random problem with this user ?

At the moment we are working with V 10.3.6 and have to migrate in 3 months into V 12.X

The log returns this type of error => see the attachment


The solution I am considering would be to recreate a new ressource for this user unless there is a way to reset an account?

What do you think?

Thank you for your help.

Best regards

gltmalo
 
Attachments:

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02 Jan 2025 09:59 #2 by babynus

At the moment we are working with V 10.3.6

Quite old version.
We do not bring free support on older versions.
Please concider migrating or subscribing to professional support service.

Babynus
Administrator of ProjeQtOr web site

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24 Jan 2025 16:01 #3 by GLTmalo
Resolved with the delivery of a corrective patch by priority support

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