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SMTP ERROR: Password command failed

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29 Nov 2016 11:12 #1 by glyridis
Hello everybody!

I'm trying to send e-mail to user and get the following ERROR:

2016-11-29 10:50:35.052 ..... SCRIPT .... ::1 /projeqtor/tool/sendMail.php
2016-11-29 10:50:35.061 ..... SCRIPT .... ::1 Page=sendMail.php
2016-11-29 10:50:35.113 ..... SCRIPT .... ::1 ->/tool/sendMail.php
2016-11-29 10:50:35.128 ..... SCRIPT .... ::1 sendMail_phpmailer
2016-11-29 10:50:36.724 ***** ERROR ***** Error sending mail
2016-11-29 10:50:36.724 ***** ERROR ***** SMTP Server : tls://hera.gsis.gr
2016-11-29 10:50:36.725 ***** ERROR ***** SMTP Port : 587
2016-11-29 10:50:36.725 ***** ERROR ***** Mail stored in Database : #6
2016-11-29 10:50:36.726 ***** ERROR ***** PHPMail error : SMTP connect() failed. github.com/PHPMailer/PHPMailer/wiki/Troubleshooting
2016-11-29 10:50:36.726 ***** ERROR ***** PHPMail debug : 2016-11-29 09:50:35 CLIENT -> SERVER: EHLO localhost
2016-11-29 09:50:35 CLIENT -> SERVER: STARTTLS
2016-11-29 09:50:35 CLIENT -> SERVER: EHLO localhost
2016-11-29 09:50:35 CLIENT -> SERVER: AUTH LOGIN
2016-11-29 09:50:35 CLIENT -> SERVER: Zy5seXJpZGlzQGdzaXM=
2016-11-29 09:50:35 CLIENT -> SERVER: R0wyMTAzNjghIQ==
2016-11-29 09:50:36 SMTP ERROR: Password command failed: 535 5.7.8 Error: authentication failed: UGFzc3dvcmQ6
2016-11-29 09:50:36 SMTP Error: Could not authenticate.
2016-11-29 09:50:36 CLIENT -> SERVER: QUIT
2016-11-29 09:50:36 SMTP connect() failed. github.com/PHPMailer/PHPMailer/wiki/Troubleshooting

2016-11-29 10:50:45.048 ..... SCRIPT .... ::1 /projeqtor/view/admin.php

my settings in global parameters are as per attached screenshot

Please, can anybody give me a hint??

Thanks in advance
Attachments:

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29 Nov 2016 11:24 #2 by babynus
It seems the password does not fit the corresponding user.

Babynus
Administrator of ProjeQtOr web site
The following user(s) said Thank You: glyridis

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29 Nov 2016 11:41 #3 by glyridis
Thanks for your prompt reply.
I had checked almost everything but the obvious...
Problem is solved!!

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01 Sep 2017 06:51 #4 by ravi
how can i view log file please answer

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01 Sep 2017 20:22 #5 by babynus
in log folder or through administration screen (look at bottom right)

Babynus
Administrator of ProjeQtOr web site

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