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ProjeQtOr free project management software - Bug on creating a ticket when a test case in Test cession fail. - ProjeQtOr
 
 

Bug on creating a ticket when a test case in Test cession fail.

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24 Aug 2013 21:35 #1 by jotrong
Hi Babynus,

Thank you very much for your extremely good and helpful tool. I'm using it and find everything is ok. Just for 1 bug as bellow.

When a test case in a test session fail, pop up exist with an option for searching a ticket (or create a ticket). It's unable to create a ticket from this screen (cannot save: processing icon spin around for a while, then nothing happens after saving)

I don't know if I miss some point?

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24 Aug 2013 23:22 #2 by babynus
Hi,

I cannot reproduce this issue.
All is working fine on my side.

Could you :
1) check for javascript error
2) check for error in the log file
3) try on the demo (I did try, it works fine for me)

Last question : what is your browser / version ?

Babynus
Administrator of ProjeQtOr web site

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26 Aug 2013 07:55 #3 by jotrong
Hi Babynus,

Here is the javascript error

_495 {stack: "Error: Unable to load ../tool/saveObject.php?combo…ternal/dojo/dojo.js?version=V3.4.4.0083:15:81937)", message: "Unable to load ../tool/saveObject.php?comboDetail=true status: 500", response: Object, status: 500, responseText: "<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Stric…>
↵ </fieldset></div>
↵</div>
↵</body>
↵</html>
↵"…}
message: "Unable to load ../tool/saveObject.php?comboDetail=true status: 500"
response: Object
responseText: "<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Strict//EN" "www.w3.org/TR/xhtml1/DTD/xhtml1-strict.dtd">
↵<html xmlns="www.w3.org/1999/xhtml">
↵<head>
↵<meta http-equiv="Content-Type" content="text/html; charset=iso-8859-1"/>
↵<title>500 - Internal server error.</title>
↵<style type="text/css">
↵<!--
↵body{margin:0;font-size:.7em;font-family:Verdana, Arial, Helvetica, sans-serif;background:#EEEEEE;}
↵fieldset{padding:0 15px 10px 15px;}
↵h1{font-size:2.4em;margin:0;color:#FFF;}
↵h2{font-size:1.7em;margin:0;color:#CC0000;}
↵h3{font-size:1.2em;margin:10px 0 0 0;color:#000000;}
↵#header{width:96%;margin:0 0 0 0;padding:6px 2% 6px 2%;font-family:"trebuchet MS", Verdana, sans-serif;color:#FFF;
↵background-color:#555555;}
↵#content{margin:0 0 0 2%;position:relative;}
↵.content-container{background:#FFF;width:96%;margin-top:8px;padding:10px;position:relative;}
↵-->
↵</style>
↵</head>
↵<body>
↵<div id="header"><h1>Server Error</h1></div>
↵<div id="content">
↵ <div class="content-container"><fieldset>
↵ <h2>500 - Internal server error.</h2>
↵ <h3>There is a problem with the resource you are looking for, and it cannot be displayed.</h3>
↵ </fieldset></div>
↵</div>
↵</body>
↵</html>
↵"
stack: "Error: Unable to load ../tool/saveObject.php?comboDetail=true status: 500↵ at Error (<anonymous>)↵ at new _495 (http://192.168.1.2/external/dojo/dojo.js?version=V3.4.4.0083:15:121313)↵ at _313 [as handleResponse] (http://192.168.1.2/external/dojo/dojo.js?version=V3.4.4.0083:15:81658)↵ at XMLHttpRequest._31f (http://192.168.1.2/external/dojo/dojo.js?version=V3.4.4.0083:15:81937)"
status: 500
xhr: XMLHttpRequest
__proto__: TMP


I use Chrome browser (Version 29.0.1547.57 m)

Many thanks for your help

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26 Aug 2013 10:59 #4 by jotrong
Here I print screen the script file
Attachments:

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27 Aug 2013 00:57 #5 by babynus
Strange :huh:
The error message says the file /tool/saveObject.php cannot be retrieved.
But it may exists as you can save through other mean...

Can you check for an error traced in lg file in /file/logs/projector_YYYYMMDD.log ?

Babynus
Administrator of ProjeQtOr web site

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29 Aug 2013 12:14 #6 by jotrong
Hi, I think there is something wrong during installation time, so I delete all and install all again and it works now.

Thanks for your answering for my issue

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