ProjeQtOr free project management software - Support
 

Support

ProjeQtOr offers free community support, through the forum of the website, without any guarantee
   • Availability not guaranteed 
   • Response delay not guaranteed
   • Support provided in English only (requests and answers) 
 
In order to provide a better level of support, we propose a professional support service, with commitment. 

Terms and Conditions

This services tends to provide long time support to answer technical or functional requests during the subscription period.
Proposed support is second level: direct contacts of support team are limited to 10% of total users.

Two options for advance support are proposed:

Priority Support :

  • Access to specific sections of the forum 
  • Opening of a dedicated project in track.projeqtor.org to track requests 
  • Possibility to send requests by email 
  • Response within 1 business day 
  • Providing of solution (or workaround) for blocking anomalies within 5 working days,
  • delivery of blocking issues in a community patch 
  • Integration of fix for other anomalies in the following community version
  • Possibility to get support in french or english

Private Support :

  • Access to specific sections of the forum 
  • Opening of a dedicated project in track.projeqtor.org to track requests 
  • Possibility to send requests by email, with specific email address of the support 
  • Support phone number available for urgent requests 
  • Priority processing of requests (compared to priority support) 
  • Response within 4 working hours (on business days) 
  • Providing of solution (or workaround) for blocking anomalies within 1 business day 
  • Delivery of fix for blocking anomalies in a private patch 
  • Negotiated planning for major anomalies, with possibility to anticipate or initiate a community patch within 5 working days
  • Possibility to get support in french or english

Prices :

  • To obtain a quote, to subscribe, or for more information, contact us